BS EN 14012:2003

BS EN 14012:2003


Full Specification Given Below:

Standard BS EN 14012:2003
Title Identifier Postal services. Quality of service. Measurement of complaints and redress procedures
Status CU
Publication Date 03/04/03
Committee SVS/4
Approximate Price 106.00
Notes
ISBN 0 580 41487 6
Pages 36
International Equivalent EN 14012:2003
Descriptors Postal services, Communication industry, Quality auditing, Quality control, Management techniques, Consumer-supplier relations
Cross references EN ISO 9000, ISO 9000:2000, EN ISO 19011, ISO 19011:2002, UPU Letter Post Manual
Replaces
Replaces Notes
Replaced By
Replaced by Notes


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