BS ISO 10002:2004

BS ISO 10002:2004


Full Specification Given Below:

Standard BS ISO 10002:2004
Title Identifier Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Status CU
Publication Date 05/08/04
Committee SVS/8
Approximate Price 106.00
Notes
ISBN 0 580 44207 1
Pages 34
International Equivalent ISO 10002:2004
Descriptors Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents, Trading standards, TSS
Cross references ISO 9000:2000, ISO 9001:2000, ISO 9004:2000, ISO 19011:2002, ISO/IEC Guide 71:2001
Replaces BS 8600:1999
Replaces Notes
Replaced By
Replaced by Notes


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