ISO 20000 comprises two documents:
This is the Specification, providing recommendations for those responsible for IT Service Management. It defines the overall processes and comprises 18 pages.
To Purchase BS ISO/IEC 20000-1 Click Here
This is a code of practice, describing specific best practices for the processes within ISO 20000-1 and comprises 30 pages.
To Purchase BS ISO/IEC 20000-2 Click Here
Both standards can be be purchased together and downloaded via our secure server:
To Purchase BS ISO/IEC 20000-1 and BS ISO/IEC 20000-2 Click Here
The ISO 20000 Toolkit
The final option is to purchase the ISO20000 Toolkit. This includes BOTH the above standards, along with a library of guides, presentations, checklists and templates to support them. This is charged at £495 (approx $649)
To Purchase The BS ISO 20000 Toolkit Click Here